Conversion is something we all want more of yet increasing your conversions can be tricky. There's no magic bullet. No one size fits all solution to the conversion problem. One man who knows conversion optimization inside and out is Khalid Saleh. He's the author of Conversion Optimization published by O'Reilly. Khalid is also Cofounder and CEO of Invesp, a company that has conversion optimized such brands as eBay and the Discovery Channel. If Khalid’s name seems familiar, it may be because he's been on the show before, specifically episode number 44. On this episode, Khalid and I will be getting into the nitty-gritty of conversion rate optimization or CRO from A/B testing to conversion audits, copywriting and more. Even if you think you're doing everything right and your conversion rate is amazing, I guarantee you're going to learn some valuable stuff. This conversation is packed with practical advice that will help even the most advanced marketers win more conversions.
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It's a strange world we live in where it's considered inappropriate to call without texting first. Isn't placing unannounced calls exactly what phones are for? I remember the days where I could call my friends or even prospects out of the blue and it was totally fine. Regardless, the phone is often still your first touch point with prospects and their first impression of you. No one knows better how to capitalize on the opportunity of the inbound phone call than Jill Nelson. Jill is the Founder and CEO of Ruby Receptionists and my guest for this episode. She is an award-winning businesswoman who started Ruby in 2003 and had scaled it to a thriving company with over 500 staff achieving double-digit growth every year since its inception. She offers virtual receptionist services to business owners and so far, her army of 400 receptionists have answered 50 million phone calls. If you care about customer experience, then you'll absolutely want to hear what Jill has to say in this wide-ranging conversation. She reveals her secrets to mastering the prospect’s first impression, how to wow customers and her secrets to the perfect phone script.
Owning a portfolio of over 100 revenue-generating websites may sound impressive, but it can be more pain than it's worth, especially if you put your trust in the wrong partners. There are so many details, financing options, manageability, scalability, performance metrics, valuation, negotiation and due diligence. Googling for the answers is not going to cut it. Doing adequate or even deep due diligence is the linchpin. My guest for this episode knows that better than anyone. At one point, Tom Shieh owned a portfolio of over 100 websites. He was making bank so much in fact that he was able to travel the world in Tony Robbins Elite Platinum Partnership, which is a six-figure investment per year. That's where I first met Tom, by the way. Since then, Tom has lost nearly all of those 100 websites in an elaborate swindle. These days, Tom owns and operates Crimcheck, a company that does criminal background checks of potential hires and potential business partners. If you ever plan on building a portfolio of multiple websites, buying a business or website, going into business with anyone or selling your business for that matter, this episode is a must read. If all you get out of this episode is Tom's due diligence checklist, you will save yourself a fortune. Also, make sure you check out my interview with Ken Courtright, cofounder of Income Store for more amazing tips on building up a portfolio of revenue generating websites to the tune of eight figures.
Have you ever dreamed of becoming a household name? What about a bestselling author or the number one expert in your field? Or are you simply looking to take your business to the next level? Whatever your ultimate goals in business and life are, it all starts with building relationships, not just any relationships, authentic relationships that will attract people to you and bring clients, profits and notability. My guest for this episode used this exact strategy to go from a $42,000 a year salary to now running a multi-seven-figure business. Her name is Selena Soo. She's helped many dozens of clients crack the publicity code, connecting with powerful influencers, building fan bases and forging lasting relationships with people that matter in their industry. What Selena does is much more than your average PR agency. In a world where having a social media strategy is no longer enough, her insights will help you understand what sets truly remarkable people apart from everyone else and how to attract and build influence in the real world.
Public Relations is a necessity for any growing business. When budgets are tight and there are other more urgent costs, hiring a glitzy PR firm can seem extravagant. The fact of the matter is most businesses probably already have all the tools they need internally to run their own PR strategy. This isn't something I'm just making up. It's the premise of a new book co-authored by Cameron Herold called Free PR. On this episode, I'll be talking to Cameron about how he has helped thousands of businesses exploit free media opportunities and ditch expensive PR agencies. If you're familiar with Cameron's work, then you’ll understand that he knows what he's talking about. By age 35, Cameron had created two $100 million companies. By age 42, he had taken 1-800-GOT-JUNK? from a $2 million company to $106 million company. You'll also be learning a ton from Cameron in this episode about how to scale your own business. If you've always been curious about how the media works, wondered how you can get coverage and top tier publications and even how to land high-profile television appearances, all for free, this episode is going to deliver massive value to you and your organization.